Once you've downloaded the app and opened it, select "Add Account" in the app. The next page will ask you to download the Duo Authentication app on to your tablet from your app store (Apple App Store or Google Play Store) ![]() On the next page select the type of tablet you have (iOS or Android) TabletĪfter you confirm your identity, select "Tablet" For an in-depth walkthrough, reference the setup walkthrough for enrolling in Duo. You will be prompted to authenticate with a device that you've already signed up for DuoĪfter you confirm your identity, select "Mobile Phone"Īfter this point, the setup process will be exactly the same as setting up your first mobile device on Duo. Go to the Emory Duo Device Management Portal. When you log in, you will have both the phone call and passcode options available to you. As you go through the enrollment process, (1) indicate you are enrolling a Mobile Phone, (2) enter and verify your phone number, (3) specify Other (and cell phones) as your device type, and then (4) click Continue to Login to complete the process. The Duo Mobile app provides the most user-friendly experience however, there is no requirement to use it. What if I don’t want to install the Duo Mobile app on my smartphone? You would receive an automated phone call that requires you to hit “1” to confirm your identity. If you don’t have a cell phone, Duo allows you to use your landline phone. Any cell phone or even a landline will work, however, it will not include the advantages of the app (passcodes, prompts, etc.) and may result in regular cell phone charges in order to call back and authenticate (depending on your phone service). The app generates passcodes for login and can receive push notifications for easy, one-tap authentication. Do I need a smart phone to use Duo?Ī smartphone is the best choice since it provides the greatest level of security and allows you to use the Duo Mobile App. However, if you delete a device, you will need to delete it from both accounts by logging into the Duo Device Management portal with each account. Any device you add to one account will get added to the other. We will automatically enroll the other for you and keep your accounts synchronized. We recommend that you enroll the NetID that you primarily use. See the FAQ section on Adding More Devices for more information What if I have multiple NetID’s, one for university and one healthcare access? After that, when you are logging in you can choose which device Duo will send the authentication request to (via smart phone app, SMS text message, or phone call depending on what you chose). When you are doing your initial setup, you may add as many phones (landline or mobile) or devices as you like. Yes, in fact you are encouraged to do so. Can I set up Duo on more than one device? Please contact securityemoryedu for more information. However this option will incur a cost by your department and will need to be approved. If absolutely necessary, users can use a hardware token. The call will give instructions on approving or denying the authentication attempt. Home/office phone (landline) Phone call: You receive a phone call from Duo. This is a good option if you do not have a good wireless or WiFi signal on your tablet. Pass codes via Duo Mobile app: If you have the Duo Mobile app installed, you can receive a single pass code by tapping the key in the mobile app.If you deny it, you can indicate that it was fraudulent if you did not initiate the attempt. Duo Push: If the Duo Mobile app is installed on your tablet, you can receive a push notification and can either approve or deny the authentication attempt.This is a good option if you do not have a good wireless or WiFi signal on your phone. ![]() This code will expire in 10 minutes, so you will need to use it promptly. Pass codes via SMS: You can receive a one-time passcode via text message. ![]()
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